$21,000 Drained From Bank of America Account As Customer Blasts Industry’s Push To Protect Trillions of Dollars
A Bank of America customer in California lost $21,000 to thieves through a SIM-swap scam, with criminals hijacking his account by intercepting bank authorization texts. Despite the initial loss, Bank of America reimbursed the stolen funds after media intervention. The incident highlights vulnerabilities in using text-based authentication and raises calls for more secure methods like facial recognition or authentication apps..